Subscription Exceptions

Flexible VendorProof Subscription Fee Options Tailored to Your Needs!

We understand the importance of flexibility. That’s why we offer two types of exceptions for subscription fees to better suit your business and vendor relationships:

1. Annual Spend Exception: Annual spend is the dollar amount you have paid any given vendor over 18 months. During implementation, you will set an annual spend threshold.  Vendors below this threshold won’t be subject to the annual subscription fee - making it easier to manage your low-volume vendors without additional costs.
2. Client Exceptions: If needed, you can still waive the subscription fee for specific vendors at your discretion. Keep in mind that the number of client exceptions you permit may impact your contract. 

How Does It Work? 

1. Set Your Point of Contact
   During implementation, you’ll designate a primary contact for exception requests. 
2. Vendor Requests an Exception:
   Vendors reach out to our support team, requesting a client exception. We’ll reach out to your designated contact to confirm whether the exception should be granted. 
3.  We’ll Handle the Rest!
   Once approved, we’ll update our system to allow the vendor to bypass the payment during their enrollment process.

Quick Note:

If a vendor contacts you about the subscription fee, please direct them to our support team at support@vendorproof.com or (844) 873-7877. We’re here to assist them!

FAQ
If a vendor has an existing VendorProof account with another client, do they need to pay the annual subscription fee again?

No! Under our new single subscription model, vendors only need to pay the annual subscription fee once, regardless of how many clients they do business with. However,  if one client grants an exception and another does not, the vendor will still be required to pay for a VendorProof subscription.