Vendors who fall within a category where payment is required will be given the option to request a payment waiver on the payment step in the signup process. This waiver will allow the vendor to bypass payment (until approval/disapproval has been made) and complete the signup process unhindered.
When a payment waiver is submitted by a vendor it will first be sent to ProviderTrust admin users to be reviewed. If the ProviderTrust admins are unable to determine approval or disapproval based upon the guidelines provided by your organization, we will escalate the waiver to your organization's users.
At the point of escalation, the waiver request will show up on the Payment Waiver Requests user interface which can be accessed by clicking the "Waivers" tab from the navigation bar.
The table on the Payment Waiver Requests interface has the status of the requests filtered to "escalated" by default. This means that as soon as you land on this user interface, you will see all payment waivers that have been escalated to your organization by ProviderTrust admin users and which are waiting on you to approve or decline.
To change the status to see previously rejected or approved waivers or to see a list of all waivers that have been sent to your organization, you can filter by selecting those options from the "Payment Status" dropdown.
To review a payment waiver, click the "View" button on the far right side of the row of the vendor you would like to review. Here you will see the vendor's information (name, date, reason for waiver etc.), the notes from the ProviderTrust review for why they were unable to make a determination. And on the righthand side is where you can select whether you approve or decline the vendor's waiver as well as provide notes for why you chose one way or another. After you make your determination, click "Save" and those notes will be sent in the email to the vendor letting them know whether they've been approved or not.