Lesson 4: Reviewing Monitor Alerts

When your organization has new monitor alerts to review, your designated users will receive email notifications informing you to log-in to VendorProof to review your alerts. 

To review your newest alerts, begin by clicking on the red or yellow number displayed on your dashboard. You can also access this information by clicking directly on the Vendor tab and filtering your monitor status to Red or Yellow.

A Red alert represents a matched exclusion meaning our verification team has been able to make a definitive match of an exclusion to your vendor. Due to the time-sensitive nature of matched exclusions, we call and email the designated users at your organization as soon as we receive this information.

VendorProof verifies all vendors against 2 federal and 42 state exclusion lists. For a complete list of exclusion sources, click here. 

A Yellow alert will represent an unable to determine exclusion meaning we have uncovered a potential exclusion with the same name as your vendor, but we do not have enough information to provide a definitive match or no match result. There are two types of yellow unable to determine exclusions:

•  Insufficient/Inaccurate Client Data means that we have found a similar name match but we did not receive enough information about your vendor to rule a match or no match. The best next steps, in this case, would be to acquire additional key identifying information about your vendor, specifically the Tax Id Number and/or Address, and either adding manually into the vendor record or on the next vendor file upload. Upon receiving additional information, our verification team will be able to do additional research regarding a potential match to your vendor. 

• Unable to Determine/Suspected No Match means that the exclusion source did not provide enough information for us to make a definitive match to your vendor.

  As the exclusion sources themselves do not have a standard for the amount of information they need to provide on an exclusion record, some exclusion sources have incredibly limited information - especially older exclusions or some of the state sources. Our verification team performs advanced verification efforts including using augmented data,  address history, public records data, working with credit bureau partners, contacting the exclusion sources directly, and correlations with OIG and other exclusion listings to confirm matches and no matches to these lists. In about 99% of potential matches, we are able to “solve” but the 1% will come your way as the unable to determine alert. 

With either type of yellow alert, we do not expect your organization to solve but have a compliance plan regarding how you would assess the potential risk. With unable to determine exclusions, many clients have adopted a best practice of having their vendor sign an affidavit stating they are not excluded. We have attached a sample affidavit to the bottom of this lesson for your records. 

Next: Reports

Need additional support? Watch one of our VendorProof On-Demand Training Webinars. Contact our client care team for more information at help@vendorproof.com.